Question 1

How fast is delivery?

Accepted Answer

Delivery across the UK is quick and dependable. Order before our daily cutoff and next-day delivery is on the table; otherwise standard orders usually land within 2-3 working days.

Question 2

Do you ship internationally?

Accepted Answer

For now we concentrate on UK customers with our high-graded chemicals. If you have an international or trade requirement in mind, get in touch and we'll talk it through.

Question 3

Are your chemicals UK-graded?

Accepted Answer

They are, every one of them. Zagosa chemicals are UK-graded, carefully made and put through rigorous testing against water treatment standards, so safety and effectiveness are never in question.

Question 4

Should I use Bromine or Chlorine?

Accepted Answer

Either sanitises well. Chlorine tends to work faster though it can smell stronger. Bromine copes better with heat, which suits hot tubs, stays effective over a wider pH range, and is often easier on the skin.

Question 5

How do I become an authorised reseller?

Accepted Answer

Trade enquiries are always welcome. To become an authorised Zagosa reseller, pop over to our Contact Us page, choose 'Reseller' on the form, and the team will come back to you with everything you need.

Question 6

How should I store my hot tub chemicals?

Accepted Answer

Keep them somewhere cool, dry and well ventilated, out of direct sunlight. Seal the lids firmly, store different chemicals apart so they never mix while dry, and make sure they're beyond the reach of children and pets.

Question 7

How does the 'Subscribe & Save' work?

Accepted Answer

Set up a repeat subscription on many of our essentials and save up to 20% off the standard price. We schedule the deliveries around the frequency you pick, so the cupboard never runs bare.

Question 8

What is your returns policy?

Accepted Answer

Your satisfaction with any Zagosa Spa & Pool order matters to us. Send back unopened, unused items in their original packaging within 14 days of delivery, and get our customer service team to set the return in motion.

Frequently Asked Questions